Elasticsearch, Logstash, and Kibana love the advantage of obtaining vibrant and beneficial communities. You have got our assurance of substantial-high-quality support and single supply of reality as an Elasticsearch Provider purchaser, however the Elastic Group can also be a valuable resource to suit your needs when you need it.

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If you're using a distribution listing as your registered e mail, It's also possible to register a 2nd e-mail tackle with us. Just open a case to allow us to know the identify and e-mail tackle you would like to get added.

Within the Elasticsearch Service Console: Visit the Support page or decide on the support icon, that appears like a lifetime preserver, on any page inside the console. Call us by email: [email protected]

Include the deployment ID that you would like help with, especially if you have quite a few deployments. You'll find the deployment ID over the overview webpage in your cluster during the Elastic Cloud Console.

When you've got any technological issues that aren't for our Support crew, hop on our Elastic Neighborhood community forums and acquire solutions from the gurus in the Neighborhood, like individuals from Elastic.

We can provide support whether or not your environment is on-prem or from the cloud. Speak to our crew to debate your certain infrastructure and prerequisites, together with SLAs and protection demands.

Focus on your distinct demands Any time you enter a support agreement with Instaclustr, you will be leveraging in excess of 300 million node hrs of management and support expertise with open source systems, such as the Open Distro of Elasticsearch.

If you Speak to us by electronic mail, please use the e-mail address that you registered with, in order that we will let you much more speedily.

Describe the trouble. Incorporate any applicable particulars, such as mistake messages you encountered, dates and situations when the issue occurred, or anything you're thinking that could possibly be practical.

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On the lookout for crisis Elasticsearch support? Are you having operational issues with your self-managed Elasticsearch cluster in production atmosphere?

In case you are a new client who just signed up for Elasticsearch Support, it usually takes some hrs to your Support Portal entry to be create. For those who have questions, reach out to us at [email protected].

These subscription stages present assured response times for support concerns, far better support protection several hours, and support contacts at Elastic. In addition it consists of support for a way-to and progress queries. The precise support coverage relies on your membership degree.

Elasticsearch, Logstash, and Kibana love the advantage of owning lively and practical communities. You've got our assurance of superior-top quality support and one source of real truth as an Elastic Cloud person, nevertheless the Elastic Group may also be a handy resource for you personally when you require it.

With the release of the new Support Portal, even if you have an current account, you could be prompted to update your password.

Contain the deployment ID you want assist with, particularly when you've a number of deployments. The deployment ID are available within the overview site for your personal cluster during the Elasticsearch Assistance Console.

Many people market support and afterwards don’t wander the wander. As Elasticsearch support being a pure open resource enterprise, we can easily only differentiate on price and support, and we care deeply about sustaining great support and solving our clients’ difficulties swiftly.

As an Elasticsearch Services shopper, you may obtain an electronic mail with instructions how you can log in to your Support Portal, where you can monitor the two current and archived circumstances.

Just open a circumstance to allow us to know the title and email handle you want to get included. When opening a case, There are some belongings you can perform to obtain support faster: